Applicable Terms
These Returns and Replacements terms and conditions apply to all customers who have purchased products from Yardella.com. Our commitment is to ensure your satisfaction with every purchase while maintaining fair and reasonable return policies.
Important Notice: Please read these terms carefully, especially the highlighted sections. If you have any questions, please contact our customer service team before initiating a return.
Return Windows and Eligibility
Standard Return Period
- Product Issues: 40 days from order payment date
- Shipping Issues: 30 days from order payment date
- Damaged Items: 30 days from order payment date
General Return Requirements
Returns are accepted for items that are:
- In original condition with all packaging, accessories, and documentation
- Accompanied by proof of purchase
- Returned within the applicable time frame
- Purchased directly from Yardella.com
Shipping and Delivery Issues
We understand that shipping problems can be frustrating. Here’s how we handle various shipping scenarios:
Lost or Untracked Packages
If your package shows no tracking updates for more than 7 business days, appears lost in transit, or has no tracking information, we will:
- Verify the shipping status with our carrier
- Arrange a replacement shipment or full refund at your preference
Damaged in Transit
When carrier tracking shows package damage during shipping:
- We’ll immediately arrange a replacement or refund
- No return of damaged items required in most cases
Delivery Confirmation Issues
Package marked as delivered but not received:
- If delivered to wrong address (confirmed by carrier): Full replacement or refund
- If delivered to correct address: We’ll provide shipping documentation for insurance claims
Returns Due to Shipping Issues
Customer-related returns (wrong address provided, refused delivery, not picked up):
- Refund issued minus round-trip shipping costs and repackaging fees
- Processing begins when returned item reaches our warehouse
Carrier-related returns (damaged packaging, carrier error):
- Full refund or free replacement
- No shipping charges deducted
Damaged Items Policy
What We Cover
Items damaged during shipping or manufacturing defects discovered upon delivery.
Resolution Options
- Replacement: New item shipped at no charge
- Refund: Full purchase price refund
- Partial Refund: Based on damage assessment (with your approval)
Return Process for Damaged Items
If you choose a refund, we’ll provide a prepaid return label. Items must be returned within 15 days of receiving the return authorization. Refunds are processed within 7 business days of receiving the returned item.
Product Quality and Description Issues
Covered Issues
- Manufacturing defects or quality problems
- Missing components or accessories
- Wrong item shipped
- Extra items shipped by error
- Significant discrepancy from product description
Important Exclusions
The following are not considered product issues:
- Minor color variations due to photography, lighting, or display settings
- Size variations within reasonable tolerances (typically ±5% for manually measured items)
- Damage caused by misuse or failure to follow product instructions
- Normal wear and tear from regular use
Resolution Process
Contact our customer service within 60 days of purchase. We’ll work with you to determine the best solution:
- Replacement item
- Partial refund (if you keep the item)
- Full refund with return
Return Documentation Requirements
To process your return efficiently, please provide:
For Quality Issues
- Clear photos or videos showing the problem
- Copy of your order confirmation
- Photos of outer packaging and shipping labels
- Brief description of the issue
For Missing Items
- Photos of received package and contents
- Copy of your order confirmation
- List of missing items
- Photos of outer packaging and shipping labels
For Wrong Items Shipped
- Photos of received item(s)
- Copy of your order confirmation
- Photos of outer packaging and shipping labels
For Description Discrepancies
- Photos of received item highlighting differences
- Copy of your order confirmation
- Photos of outer packaging and shipping labels
Return Shipping
Who Pays for Return Shipping?
- Product defects, shipping errors, or damage: We provide prepaid return label
- Change of mind or customer error: Customer responsible for return shipping
- Important: If you’ve already provided a return label to us before contacting customer service, we cannot reimburse return shipping costs
Return Packaging Requirements
All returns must include:
- Original product packaging when possible
- All accessories and components
- User manuals and documentation
- Items in sellable condition
Refund Information
Processing Time
- Refunds are processed within 7 business days of receiving returned items
- Refund appears in your account within 3-10 business days depending on your payment method
Refund Method
- Credit/Debit Cards: Refunded to original payment method
- Digital Wallets: Refunded to original payment method
- Other Payment Methods: Credited to store account for future purchases
Refund Amount
- Full purchase price for eligible returns
- Shipping costs refunded only for our errors (defects, wrong items, etc.)
- Original shipping costs are non-refundable for change-of-mind returns
- Third-party payment processing fees are non-refundable
Situations We Cannot Accept
To maintain fairness for all customers, we cannot process returns for:
- Items not purchased from Yardella.com
- Returns requested after the applicable time period
- Items returned without prior authorization
- Intentionally damaged or misrepresented returns
- Returns affected by circumstances beyond our control (natural disasters, etc.)
How to Initiate a Return
Step 1: Contact Us
Email our customer service team with your order number and reason for return. We’ll respond within 1 business day.
Step 2: Receive Authorization
We’ll provide a return authorization number and instructions specific to your situation.
Step 3: Ship Your Return
Package items securely and ship using provided instructions. Keep tracking information for your records.
Step 4: Receive Resolution
Once we receive and inspect your return, we’ll process your refund or send your replacement.
Customer Service Hours
- Business Days: Monday – Friday, 9 AM – 6 PM EST
- Response Time: 2 – 3 days response for weekday submissions
- Weekend Submissions: Processed on the next business day
Contact Information
Email: admin@yardella.com
Policy Updates
We may update these terms periodically to improve our service or comply with legal requirements. Current terms are always available at the bottom of our homepage and in our help section. Continued use of our site after changes constitutes acceptance of updated terms.
Last Updated: 2025-07-15. These terms are effective for all orders