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Terms and Conditions

Last Updated: 2025-07-15

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the Yardella website (the “Service”) operated by Yardella (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

1. Definitions

  • “Company” (referred to as “we”, “us”, or “our”) refers to Yardella
  • “Customer”, “User”, or “you” refers to the individual accessing or using our Service
  • “Service” refers to the Yardella website and all related services
  • “Products” refers to all patio and gardening items sold through our platform
  • “Order” refers to your request to purchase Products from us

2. Acceptance of Terms

By creating an account, making a purchase, or using our website, you acknowledge that you:

  • Are at least 18 years old or have parental/guardian consent
  • Have read, understood, and agree to these Terms
  • Will comply with all applicable laws and regulations
  • Provide accurate and complete information

3. Products and Services

3.1 Product Information

  • We strive to display our products as accurately as possible
  • Colors and dimensions may vary slightly due to monitor differences and natural product variations
  • We reserve the right to modify product specifications without notice
  • Live plants are subject to seasonal availability and may be substituted with similar varieties

3.2 Pricing and Availability

  • All prices are displayed in USD unless otherwise noted
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors
  • Product availability is subject to stock levels in our global warehouse network

3.3 Quality Assurance

  • All products are sourced from over 500+ reliable suppliers
  • We maintain strict quality standards for our 30,000+ SKU inventory
  • Defective products will be replaced or refunded according to our return policy

4. Ordering and Payment

4.1 Order Process

  • Orders are confirmed upon receipt of payment
  • We reserve the right to refuse or cancel orders for any reason
  • Order processing typically takes 1-2 business days
  • Large or heavy items may require additional processing time

4.2 Payment Terms

  • Payment is required at time of order
  • We accept major credit cards, PayPal, and other approved payment methods
  • All transactions are processed securely through encrypted payment gateways
  • By providing payment information, you authorize us to charge the specified amount

4.3 Pricing Errors

  • In case of pricing errors, we will contact you before processing the order
  • You may choose to proceed at the correct price or cancel the order
  • We are not obligated to honor incorrectly displayed prices

5. Shipping and Delivery

5.1 Shipping Policy

  • We ship from our global warehouse network for fastest delivery
  • Shipping times vary by location: 3-7 days domestic, 7-14 days international
  • Free shipping is available on qualifying orders
  • Risk of loss transfers to you upon delivery

5.2 Delivery

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by weather, carrier issues, or customs
  • You must provide accurate shipping information
  • Failed delivery attempts may result in return to sender and additional charges

5.3 International Shipping

  • International customers are responsible for customs duties and taxes
  • Import restrictions may apply to certain products or destinations
  • We are not responsible for packages held by customs

6. Returns and Refunds

6.1 Return Policy

  • Returns accepted within 30 days of delivery
  • Items must be unused, in original packaging, and in resalable condition
  • Live plants and custom items are non-returnable
  • Customer responsible for return shipping costs unless item is defective

6.2 Refund Process

  • Refunds processed within 5-10 business days of receiving returned items
  • Original shipping costs are non-refundable
  • Refunds issued to original payment method
  • Return shipping costs may be deducted from refund

6.3 Damaged or Defective Items

  • Report damaged or defective items within 48 hours of delivery
  • We will provide replacement or full refund at our discretion
  • Photo documentation may be required for damage claims

7. User Accounts

7.1 Account Creation

  • You are responsible for maintaining account security
  • Do not share login credentials with others
  • Notify us immediately of any unauthorized account use
  • You are responsible for all activities under your account

7.2 Account Information

  • Provide accurate and complete registration information
  • Update information promptly when it changes
  • We may terminate accounts with false or incomplete information

8. Intellectual Property

8.1 Our Rights

  • All website content, including text, images, logos, and design, is our property
  • Product images and descriptions are protected by copyright
  • You may not use our content without written permission
  • Our trademarks and trade names are our exclusive property

8.2 User Content

  • You retain ownership of content you submit (reviews, photos, etc.)
  • You grant us license to use your content for promotional purposes
  • You are responsible for ensuring you have rights to submitted content
  • We may remove user content at our discretion

9. Privacy and Data Protection

9.1 Information Collection

  • We collect information necessary to process orders and provide services
  • See our Privacy Policy for detailed information handling practices
  • We implement security measures to protect your personal information
  • We do not sell personal information to third parties

9.2 Communications

  • By creating an account, you consent to receive order-related communications
  • Marketing communications require separate opt-in consent
  • You may unsubscribe from marketing emails at any time

10. Prohibited Uses

You agree not to:

  • Use our Service for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Submit false or misleading information
  • Interfere with other users’ use of the Service
  • Copy, reproduce, or distribute our content without permission
  • Use automated systems to access our website (except search engines)

11. Limitation of Liability

11.1 Disclaimers

  • Service provided “as is” without warranties
  • We do not guarantee uninterrupted or error-free service
  • Plant survival cannot be guaranteed beyond delivery
  • Weather and environmental factors affecting outdoor products are beyond our control

11.2 Liability Limits

  • Our liability is limited to the amount you paid for the specific product
  • We are not liable for indirect, incidental, or consequential damages
  • Some jurisdictions do not allow liability limitations, so these may not apply to you

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of our Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit to our Service

13. Termination

13.1 Termination by You

  • You may stop using our Service at any time
  • Account deletion requests should be sent to customer support
  • Outstanding orders remain subject to these Terms

13.2 Termination by Us

  • We may terminate or suspend accounts for Terms violations
  • We may discontinue Service with reasonable notice
  • Termination does not affect completed transactions

14. Dispute Resolution

14.1 Governing Law

  • These Terms are governed by [Your State/Country] law
  • Any disputes will be resolved in [Your Jurisdiction] courts
  • You waive rights to jury trial and class action participation

14.2 Arbitration

  • Disputes may be subject to binding arbitration
  • Arbitration conducted under [Arbitration Organization] rules
  • Individual arbitration only; no class arbitration allowed

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

  • Natural disasters and severe weather
  • Government actions and regulations
  • Labor disputes and transportation issues
  • Supplier delays and material shortages
  • Pandemics and public health emergencies

16. Modifications

16.1 Terms Changes

  • We may modify these Terms at any time
  • Changes effective upon posting to our website
  • Continued use constitutes acceptance of modified Terms
  • Material changes will be communicated via email or website notice

16.2 Service Changes

  • We may modify or discontinue Service features
  • No obligation to maintain specific products or services
  • Price and product changes may occur without notice

17. Severability

If any provision of these Terms is found unenforceable:

  • The unenforceable provision will be modified to be enforceable
  • Other provisions remain in full effect
  • These Terms will be interpreted to achieve original intent

18. Entire Agreement

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Yardella regarding use of our Service.

19. Contact Information

For questions about these Terms and Conditions, please contact us at:

Yardella Customer Service

Business Hours: Monday-Friday, 9 AM – 6 PM EST

 

By using our Service, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.